About
Most IT problems are not technical problems. They are coordination problems, trust problems, or documentation gaps that eventually show up in the infrastructure. My job is to find those gaps, fix them, and build something replicable so the next team does not face the same situation.
Over 10 years across K-12 education, higher education, healthcare, gaming, and big tech, that approach has produced results that scale past my direct involvement. At the University of Washington, I rebuilt a clinical department's broken relationship with IT, eliminated $30,000 a year in redundant spending, and developed an onboarding framework later used to centralize four additional departments. The JAMF Pro system I designed for the College of Arts and Sciences became UW's university-wide macOS MDM standard. At Meta, I identified that 5,000 engineers had been locked out of IT support due to a Linux compatibility gap nobody had addressed, ported the solution myself, and watched the documentation get incorporated as a first-party vendor product within two weeks. At Tencent, I built a gaming studio's complete IT infrastructure from zero in five months, and the identity stack I designed was adopted by two additional studios across North America.
I build with the assumption that what I make will eventually be used beyond its original scope.
Outside of work, I play harmonium, tabla, and dholki. I am building an AI-powered Sikh library trained on 758 million words of multilingual manuscripts and classical literature spanning English, Punjabi, Urdu, Hindi, and Devanagari script. That project reflects the same instinct that drives the infrastructure work: something valuable should not stay locked away where only one person can access it. I am grounded in Sikh philosophy and active in community and interfaith leadership. I speak English and Punjabi fluently, with conversational Hindi and Urdu. I bring the same level of loyalty and resilience to my professional deployments as I do to supporting Manchester United—remaining committed through every challenge.
If you are working on an infrastructure or program challenge and want a second perspective, reach out.
Experience
- Acted as primary project lead to onboard the SPHSC into centralized IT, repairing faculty trust and improving SLAs from 48 hours to 2 hours while reducing IT spend by $30,000/year.
- Eliminated college’s endpoint management gap by standardizing JAMF Pro modernization across 300+ Apple devices ahead of executive deadlines. Negotiated phased deployment standards balancing security requirements with faculty usability concerns, establishing an enrollment and compliance framework later adopted across additional university departments.
- Coordinated a 6-month network security migration across CAS buildings, coordinating IT staff from multiple departments and managing infrastructure dependencies and stakeholder communications to transition critical systems with zero unplanned downtime while minimizing disruption to academic and research operations. The documented framework enabled other CAS IT teams to independently run migrations across remaining colleges.
- Served as System Security Officer and primary technology lead for the Center for Social Sciences and Computational Research (CSSCR) under IES and California compliance requirements. Conducted NIST CSF, SP 800-53, and HIPAA audits, identifying compliance gaps and delivering findings and remediation plans to department heads that improved security governance and reduced institutional risk exposure.
- Built a zero-to-one gaming studio IT environment in 5 months, architecting a JumpCloud/Google stack adopted as the standard for studios in LA and Montreal.
- Selected and architected a unified JumpCloud MDM and Google Workspace SSO/MFA stack. Designed the JumpCloud Go MFA implementation, which was subsequently adopted by Tencent studios in Los Angeles and Montreal.
- Automated macOS server imaging, volume mounting, and API configuration via shell scripting. Reduced per-server operational ramp-up time from 4 hours to 1 hour, enabling horizontal server scaling without adding headcount.
- Authored Linux porting documentation for BeyondTrust incorporated into a first-party solution serving 5,000+ engineers.
- Coordinated cross-functional escalation and response operations involving enterprise engineering, policy, and trust-and-safety teams to address platform accessibility and integrity issues affecting international user communities. Contributed to the PNW Enterprise Support team ranking first nationally in ticket resolution across Meta Enterprise Engineering.
- Mentored 20 YearUp externs and 10 enterprise support technicians, directly aiding 5 externs in converting to full-time roles. Maintained a high operational cadence, contributing to the PNW Enterprise Support team ranking first in ticket resolution throughout the Enterprise Engineering organization.
- Promoted as district IT lead during COVID-19 response; coordinated 6 technicians across schools to complete a 1:1 Chromebook rollout and asset inventory for students without home access within the 8-week deadline.
- Developed a Google Workspace remote learning curriculum at Brewster Elementary that was adopted district-wide at the principal's request; trained other IT staff to deliver it at their schools.
- Processed Shares Access ticket requests for University employees, closing over 18% of all cases.
- Developed self-service portal features in Powershell, cutting down on over 40% of all tickets.
- Managed and mentored student IT technicians; while administering onboarding workflows, and operational support processes for Kresge Library environment by reducing ticket requests by 30%.
- Led development teams and product strategy to secure $2M in funding from the Chilean government and Nestlé.
- Implemented security protocols for entering the facilities.
- Provided tier-1 level technical support to Athletics staff
- Actively monitored safety of students, faculty and community while utilizing facilities.
- Maintained a vast variety of equipment (technology, sports equipment) for over 10,000 users.
- Made reservations for the playing courts and ensured no overlapping amongst reservations.
- Assisted with testing ShabadOS software, and help with bug fixes.
- Worked with other groups to create a stable and intuitive software for Gurdwaras that is used worldwide.
- Worked on translations for Guru Granth Sahib Ji/Dasam Granth from Gurmukhi/Punjabi to English.
Leadership & Activities
- Seeking the alignment of university governance with the university’s stated values and the interests of the professional staff community.
- Nurturing a culture of excellence at the University of Washington.
- Fostering a collegial environment among professional staff and with the greater university community.
- Serving on these faculty councils at the University of Washington: IT & Cybersecurity, Research, Faculty Benefits & Retirement
- Serve as a speaker and teacher at Sikh camps globally, sharing Gurmat principles and inspiring individuals to live with purpose and compassion.
- My work includes organizing and hosting events at universities and Sikh Gurdwaras in the Pacific Northwest, coordinating Amrit Sanchars worldwide, and providing spiritual counseling to individuals worldwide through Gurprasadh Vidhiyaala.
- Teach Santhiya (correct pronunciation and understanding of Gurbani) to students globally, fostering deeper connections to Sikh heritage and spirituality.
- Evaluating workplace incident reports for cause and corrective actions.
- Evaluating accident prevention programs and safety inspection trends.
- Acting as liaison between committee members and the UW personnel they represent.
- Evaluating health and safety-related materials.
- Recommending actions to resolve health and safety concerns.
- Grizzhacks has the largest budget of any student body organization at Oakland University!
- Organized Local Hack Days in partnership with MLH and got over $5,000 in sponsorship funding.
- Worked with Local Professionals to get over $25,000 in sponsorship funding for GH4.
- Interviewed Industry Professionals for GrizzTech Talks Podcast.
- Rebuilt hackathon’s websites from Grizzhacks 3 to Grizzhacks 4, in GitHub.
- Promoted GrizzHacks with the assistance of the marketing department of LECS.
- Developed in the Front-end development on the web application.
- Guided hackers during Grizzhacks with any software/hardware issues.
- Mentored 23 players and instilled dedication, leadership and a sense of community.
- Coached players with various soccer tactics to maximize their playing potential and establish strongest playing position and style.
- Played various teams across various levels in SE Michigan, scoring 46 goals and conceding 21 goals over 2 seasons.
Projects
- Managing a 758M+ word multilingual corpus and custom OCR pipeline for Gurmukhi, Punjabi, Hindi, Urdu, and Farsi manuscripts.
- AI-powered Sikh library trained on 758 million words of multilingual manuscripts and classical literature spanning Gurmukhi, Punjabi, Hindi, Urdu, and Farsi.
- Provides semantic search, contextual Q&A, and translation assistance across Sikh scripture and historical texts, making rare manuscript knowledge accessible worldwide.
- Ready to use and currently pending approval for a community grant for updated hardware and more inference tokens to support broader public access.
- A continuously updated multilingual corpus of Sikh manuscripts, scripture, and classical literature spanning English, Punjabi, Urdu, Hindi, and Devanagari script — totalling 758M+ words.
- Curated and structured to support RAG pipelines, semantic search, and NLP research on underrepresented South Asian languages.
- Open-access dataset designed to preserve and democratize access to rare Sikh historical texts for researchers and the global Sikh community.
- Tesseract OCR post-processing engine for handwritten South Asian and Persian scripts — corrects character misrecognition, ligature errors, and diacritic placement for Gurmukhi, Punjabi, Hindi, Urdu, and Farsi.
- Addresses a systematic gap: Tesseract misrecognition rates for handwritten Gurmukhi and Urdu frequently exceed 30–40%; scriptfix applies Unicode-level linguistic rules post-OCR to recover correct text.
- In active development; will be released on PyPI as
pip install scriptfixsoon. Install from GitHub now:pip install git+https://github.com/jsdosanj/gurmukhifix.git
Skills
Strategic Success
Program & Ops
Infrastructure
Education
Course
Harvard University | 2026
Completed CS50: Introduction to Cybersecurity Course
Course
University of Washington | 2024
Strategic Applications of IT Project and Program Management
B.S. in IT Project Management | Expected June 2027 (Completing while working full-time)
Oakland University | In Progress
118 credits | Specialization in Project Management | Research Paper: Exploit Development
A.A.S. Arts & Sciences
Oakland Community College | 2016 - 2018
54 credits | Political Science & Government
Key Certifications (2023-2026)
- Cloud Security & Audit Fundamentals (AWS, Azure, GCP)
- JAMF Pro Certified Tech
- NOAH Support Engineer (HIMSA)
- Cyber Incident Response Certified (InfoSec)
- NIST Risk Management Framework
- Google Cloud Digital Leader
- CS50: Cybersecurity (Harvard)
- Strategic Applications of IT Project & Program Management (University of Washington)
- New Manager's Toolkit (Indiana University: Kelley School of Business)
- Spiritual Life Coach (Transformation Academy)
Passions
🌍 International Relations & CyberSecurity
Engaged in foreign affairs discourse and AI security strategy
🙏 Spiritual Practice & Community Leadership
Advancing Sikh heritage through kirtan, faith-based community development, educational equity
💻 Technology & Innovation
Cloud infrastructure, security automation, emerging IT practices
🤝 Community Improvement
Civic engagement, workplace safety advocacy, tech talent development
Personal Interests
LinkedIn Recommendations
Tiffany Calverley
Director of Development, Social Sciences @ University of Washington
View on LinkedIn"Jasvant really walks the walk as a professional dedicated to elite customer service. I often was a client of his and can attest that he never made me feel less than for being unable to overcome my IT challenges on my own (even when I might have deserved *some* judgement because the solution was simple). In a space that is often occupied by people that are unable to explain complexity or are dismissive, Jasvant has always valued being the complete opposite and it shows in everything he does. I am sad I don't get the pleasure of working with him now, and am glad for anyone who is lucky enough to benefit from his talents and smile from his "Live. Laugh. Love." email signature."
Kate Cescon
Associate Director for the Industry Capstone Program @ University of Washington
View on LinkedIn"There isn't an IT challenge Jasvant can't tackle! Every support ticket I submitted was handled with grace, efficiency, and a touch of humor. Working in the fundraising shop (a unit within the umbrella Jasvant served), our processes and programs can be unique compared to the rest of the college. Yet I always felt completely supported with my computer needs, and I trusted Jasvant to provide the latest advice on emerging trends (like whether to switch to New Outlook or wait while considering fundraising-specific integrations). Even when the issue was user error on my end, I never felt belittled or bothersome. Thank you, Jasvant, for being a true people-first leader in this space!"
"I had the pleasure of working with Jasvant in the College of Arts & Sciences at the University of Washington and can say without hesitation that he is both an exceptionally skilled IT professional and a genuinely wonderful colleague. His technical knowledge is deep and reliable, but what truly sets him apart is how approachable, patient, and generous he is with that expertise. Jasvant was helpful to me on numerous occasions and consistently went out of his way to support my team. He has a rare ability to explain complex technical issues clearly and calmly, which made a real difference in keeping work moving forward and reducing stress for those around him. Beyond his technical strengths, Jasvant brings kindness, professionalism, and a collaborative spirit to every interaction. He is the kind of colleague you trust, enjoy working with, and are grateful to have on your team. Any organization would be fortunate to work with him."
Let's Connect
I'm actively looking for Technical Project Manager, Customer Success Manager, or IT Manager roles. Let's discuss how I can help your organization drive infrastructure efficiency, customer adoption, and compliant, scalable IT systems. Reach out to me via a message on LinkedIn.